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Welcome to Kaplan FAQs
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How do I know which is the best way to contact Kaplan for different types of query? Eg. administrative, IT issues, academic queries.
Why is 'request a callback' not available if I live outside the UK?
How do I upload my progress test or mock exam for marking?
How will I know when my marked progress test or mock exam is available for review? And how do I review it?
My tutor has asked me to submit some homework. Can I do this via the assignments tool?
What is the calendar tool in MyKaplan?
Why are my course dates not showing in the calendar tool for my course?
How do I sync the MyKaplan calendar with my personal calendar?
How do I print my calendar?
How long will I have access to my content for?
I have access to two discussion forums for each subject I'm studying, what should I use them for?
How do I contact my tutor?
When should I email a support tutor in Kaplan's Academic Support team and when should I email my course tutor?
How long will my tutor or the Academic Support team take to respond to my email?
Can my employer see my test results?
Why do some of my learning resources not work on Apple devices?
If I access a quiz on one device, will my score automatically be visible from a different device?
How do I access CIMAstudy tutorials?
Why can't I see any learning resources on MyKaplan?
Why can't I print or download online Study Texts and Exam Kits?
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I've changed employer, so my work email account (which I used to use to log in) is no longer available. How can I change it so I can still access MyKaplan?
I have more than one email address. Which one should I use to log into MyKaplan?
Can I view my learning resources on my mobile device?
Will I still have access to the Kaplan Practice app on my mobile phone?
Can I use the LMS (Learning Management System) and learning resources offline when I have no Wi-Fi access?
If I complete a test on the mobile app, will the results of this be recorded on my account?
I have downloaded the Brightspace Pulse app and it has asked me to 'Pick Your School'. What should I pick?
Why haven’t I received my enrolment confirmation?
How do I update my contact details?
How do I change my password?
Can I use the same username to buy courses and materials?
How do I remove news items once I've read them?
Why is there News on my homepage and News in my courses?
How do I change how I receive notification of events, such as new News items or new discussions, in my course?
How do I resolve buffering issues with tutorials or recordings?
What are the system requirements for MyKaplan?
How can I check I meet the Minimum System Requirements to use MyKaplan?
What is VideoBank?
Who can access VideoBank?
Do I need to watch all the videos relevant to my course to succeed in my exams?