New support ticket
Check ticket status
Welcome to Kaplan FAQs
What can we help you with today?
Enter your search term here...
How can I cancel my book order?
How do I return a book?
How do I cancel my book order?
I haven’t received my materials yet
How do I find my tracking number?
Do I get tutor support with book orders?
How do I make a complaint?
How do I know if the material I have is still valid?
What are the online tuition videos?
What are the online revision videos?
See all 8 articles
What happens if any items I’ve ordered are out of stock?
I've placed a book order but have made an error. How do I change this?
Can I buy ACA/ ICAEW books from publishing?
What happens if I order an item out of stock?
Can you buy publishing materials from all Kaplan locations?
See all 7 articles
Why does my card get charged £1 before payment goes out?
What should if my payment hasn't gone through?
Can I be invoiced for a book order?