New support ticket
Check ticket status
Welcome to Kaplan FAQs
What can we help you with today?
Enter your search term here...
AAT: What should I do if I have a problem booking my exam?
AAT: How do I book my exam? (incl. computer based)
AAT: How do I apply for extra exam support?
AAT: How should I prepare for my exam?
AAT: What do I need to bring to my exam?
See all 21 articles
Funding and course fees
How can I pay for my course?
Am I eligible for funding?
Are there any discounts available?
Do my company get a discount? (and how much is it?)
When will my card be debited?
See all 7 articles
AAT: What is my Kaplan student number/contact ID?
AAT: How do I make a complaint?
AAT: How do I unsubscribe from marketing emails?
I am having trouble enrolling online
Materials and Learning Resources
AAT: How much do I need to pay for shipping?
AAT: I haven't received my materials yet
AAT: Can I pick up my study materials up from a Kaplan centre?
AAT: How do I clear my browser history (cache files)?
AAT: What happens if any items I've ordered are out of stock?
Product and course information
AAT: How long will it take to become fully qualified?
AAT: Is there a deadline to book my course?
AAT: Do I need to book time off work for my course?
AAT: What study options are available to me?
AAT: When do I have to register with the governing body?
See all 13 articles