Welcome to Kaplan FAQs

What can we help you with today?


Why does my card get charged £1 before payment goes out?

We initially take a test payment of £1 to verify if it's a valid bank card and whether your bank will authorise the payment. If the £1 is successfully ...

Wed, 16 May, 2018 at 1:18 PM
What should if my payment hasn't gone through?

Please call your bank to make sure they approve the payment, then call Student Services. You can find the contact details here. We can take the security cod...

Wed, 16 May, 2018 at 1:29 PM
Can I be invoiced for a book order?

No, books must be paid for when you place the order or we can send out a proforma invoice. Once we have have received payment we'll then be able to rele...

Wed, 16 May, 2018 at 1:31 PM