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Kaplan Information

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CFA: What is my Kaplan student number/contact ID?

Your Kaplan Student number/ID number is the individual number assigned to you by Kaplan. This can not be found on any documentation, however if you call the...

Thu, 15 Nov, 2018 at 11:40 AM
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CFA: How do I make a complaint?

If you want to make a complaint, we recommend raising the issue informally with a member of staff you feel comfortable with. They'll do everything they...

Thu, 15 Nov, 2018 at 11:42 AM
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CFA: I am having trouble enrolling online

Sorry to hear that you're having trouble enrolling. Please call our customer service team on 02079203060, or email us at citybookings@kaplan.co.uk. The...

Thu, 15 Nov, 2018 at 11:43 AM
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CFA: I haven't received my enrolment confirmation

Enrolment confirmations are issued by email. If you haven't received a confirmation email, please check your junk email folder. To request a copy of you...

Thu, 15 Nov, 2018 at 11:44 AM
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CFA: I want to enrol but can't find the course I'm looking for online. Why?

This might be because the course has already begun or is at full capacity. If you would like to check, please call our customer service team on 02079203060, ...

Thu, 15 Nov, 2018 at 11:45 AM
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CFA: I've placed an order / enrolled but have made an error. How do I change this?

Don't worry - if you want to make amendments to your course, please call customer service on 02079203060, or email us at citybookings@kaplan.co.uk.

Thu, 15 Nov, 2018 at 11:46 AM
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CFA: When will my online access be granted?

Online access to the Schweser Portal is usually granted within 24-48 working hours of an order being processed. If you have any problems please call customer...

Thu, 15 Nov, 2018 at 11:46 AM