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CAIA: How do I make a complaint?

If you want to make a complaint, we recommend raising the issue informally with a member of staff you feel comfortable with. They'll do everything they...

Thu, 15 Nov, 2018 at 12:59 PM
CAIA: When will my online access be granted?

Online access to the Schweser Portal is usually granted within 24-48 working hours of an order being processed. If you have any problems please call customer...

Thu, 15 Nov, 2018 at 1:00 PM
CAIA: I am having trouble enroling online

Sorry to hear that you're having trouble enroling. Please call our customer service team on 020 7920 3060, or email us at citybookings@kaplan.co.uk. Th...

Thu, 31 Jan, 2019 at 3:31 PM
CAIA: What is my Kaplan student number/contact ID?

Your Kaplan Student number/ ID number is the individual number assigned to you by Kaplan. This can not be found on any documentation, however if you call the...

Thu, 15 Nov, 2018 at 1:08 PM