Welcome to Kaplan FAQs

What can we help you with today?

Product and Course Information

question_answer
CAIA: How many levels are in the CAIA Qualification?

The CAIA qualification consists of two exams/levels which must be taken in order. So Level 1 then Level 2.

Thu, 15 Nov, 2018 at 1:22 PM
question_answer
CAIA: Is there a deadline to book my course?

Subject to availability, you can book your course up to two days before it starts. Have a look at our timetables to see when the courses begin.

Thu, 15 Nov, 2018 at 1:22 PM
question_answer
CAIA: Do I need to book time off work for my course?

You don't have to, as we offer evening and weekend courses, as well as online courses. You can fit your study around your lifestyle and commitments. 

Thu, 15 Nov, 2018 at 1:23 PM
question_answer
CAIA: What Study Methods are available to me?

We have six different study methods available to suit you and how you like to learn. You can choose to come and learn with others in a classroom, or study b...

Thu, 15 Nov, 2018 at 1:25 PM
question_answer
CAIA: What is the recommended sitting order?

There are two levels that must be taken in order - so Level 1 then Level 2.

Thu, 15 Nov, 2018 at 1:32 PM
question_answer
CAIA: How do I contact my tutor?

If you're attending a classroom course, your tutor will supply their contact email address for any queries. If your package includes online classes, you...

Thu, 15 Nov, 2018 at 1:33 PM
question_answer
CAIA: I haven't received my enrolment confirmation

Enrolment confirmations are issued by email. If you haven't received a confirmation email, please check your junk email folder. To request a copy of yo...

Thu, 15 Nov, 2018 at 1:36 PM
question_answer
CAIA: I want to enrol but can't find the course I'm looking for online. Why?

This might be because the course has already begun or is at full capacity. If you would like to check, please call our customer service team on 02079203060,...

Thu, 15 Nov, 2018 at 1:36 PM
question_answer
CAIA: I've placed an order / enrolled but have made an error. How do I change this?

Don't worry - if you want to make amendments to your course, please call customer service on 02079203060, or email us at citybookings@kaplan.co.uk.

Thu, 15 Nov, 2018 at 1:37 PM
question_answer
CAIA: What if I can't attend some course dates? Can I mix and match?

We are unable to offer alternative classroom dates since there is only one group per level. If you unable to attend the dates offered, we would suggest that...

Thu, 15 Nov, 2018 at 1:38 PM