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Kaplan Information

IMC: What is my Kaplan student number/contact ID?

Your Kaplan Student number/ ID number is the individual number assigned to you by Kaplan. This can not be found on any documentation, however if you call the...

Thu, 15 Nov, 2018 at 3:28 PM
IMC: How do I make a complaint?

If you want to make a complaint, we recommend raising the issue informally with a member of staff you feel comfortable with. They'll do everything they ...

Thu, 15 Nov, 2018 at 3:30 PM
I am having trouble enroling online

Sorry to hear that you're having trouble enroling. Please call our customer service team on 020 7920 3060, or email us at citybookings@kaplan.co.uk. Th...

Thu, 31 Jan, 2019 at 3:36 PM
IMC: I haven't received my enrolment confirmation

Enrolment confirmations are issued by email. If you haven't received a confirmation email, please check your junk email folder. To request a copy of yo...

Thu, 31 Jan, 2019 at 3:37 PM
IMC: I've placed an order / enroled but have made an error. How do I change this?

Don't worry - if you want to make amendments to your course, please call customer service on 020 7920 3060 or email us at citybookings@kaplan.co.uk

Thu, 31 Jan, 2019 at 3:37 PM
IMC: When will my online access be granted?

Online access to the MyKaplan Portal is typically granted within 24-48 working hours of an order being processed.

Thu, 15 Nov, 2018 at 3:33 PM
IMC: Can I defer my course?

If you want to defer your classroom course dates, please contact customer service on 02079203060 or email us at citybookings@kaplan.co.uk.  Before any amen...

Thu, 15 Nov, 2018 at 3:35 PM
IMC: I want to enrol but can't find the course I'm looking for online. Why?

This may be because the course has already begun or is at full capacity. If you would like to check, please call our customer service team on 02079203060 or ...

Thu, 15 Nov, 2018 at 3:36 PM