Welcome to Kaplan FAQs

What can we help you with today?

Materials and Learning Resources

question_answer
IOC: How much do I need to pay for shipping?

UK delivery is £25, European delivery is £40. If preferred, material can be collected from our Borough High Street Centre SE1 1HR. Please call or email ...

Fri, 16 Nov, 2018 at 10:30 AM
question_answer
IOC: Can I pick up my study materials from a Kaplan centre?

Yes we do offer this option. However we would require this in writing (via email to citybookings@kaplan.co.uk) before the team can make the necessary arrange...

Fri, 16 Nov, 2018 at 10:30 AM
question_answer
IOC: What study materials are included in the price?

You will get the following: CISI workbook, MyKaplan Online Chapter Question and Mock Exam, Chapter Question and Mock Exam Book, MyKaplan Online Classroom Rec...

Fri, 16 Nov, 2018 at 10:31 AM
question_answer
IOC: I haven't received my materials yet

With a typical IOC Package, you should receive the training manual along with a question and answer book. If you have put through an order and not received a...

Fri, 16 Nov, 2018 at 10:31 AM
question_answer
IOC: How do I contact my tutor?

You can contact the tutor faculty through your MyKaplan portal.

Fri, 16 Nov, 2018 at 10:32 AM
question_answer
IOC: Is there a deadline to book my course?

There is no deadline to book the IOC since the course is distance learning - it's not time sensitive.

Fri, 16 Nov, 2018 at 10:32 AM
question_answer
IOC: Do I need to book time off work for my course?

No, since the offering is Distance Learning and any classes are recorded not live, you can study around your schedule

Fri, 16 Nov, 2018 at 10:33 AM
question_answer
IOC: What study methods are available to me?

We only offer Distance Learning for the IOC qualification.

Fri, 16 Nov, 2018 at 10:33 AM
question_answer
IOC: Once I have enrolled on a course, what happens next?

Once payment has been taken, this is passed onto the order processing team who will send out a confirmation email (outlining further course details and othe...

Fri, 16 Nov, 2018 at 10:34 AM
question_answer
IOC: I've placed an order / enrolled but have made an error. How do I change this?

Please call our customer service team on 02079203060 or email us at citybookings@kaplan.co.uk, where the issue will be looked in to or an alternative solutio...

Fri, 16 Nov, 2018 at 10:35 AM