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Kaplan Information

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IOC: I am having trouble enrolling online

Sorry to hear that you're having trouble enrolling. Please call our customer service team on 02079203060, or email us at citybookings@kaplan.co.uk. The ...

Fri, 16 Nov, 2018 at 10:15 AM
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IOC: I haven't received my enrolment confirmation

Enrolment confirmations are issued by email. If you haven't received a confirmation email, please check your junk email folder. To request a copy of you...

Fri, 16 Nov, 2018 at 10:16 AM
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IOC: What is my Kaplan student number/contact ID?

Your Kaplan Student number/ ID number is the individual number assigned to you by Kaplan. This can not be found on any documentation, however if you call the...

Fri, 16 Nov, 2018 at 10:17 AM
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IOC: How do I make a complaint?

If you want to make a complaint, we recommend raising the issue informally with a member of staff you feel comfortable with. They'll do everything they...

Fri, 16 Nov, 2018 at 10:19 AM
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IOC: I want to enrol but can't find the course I'm looking for online. Why?

This could either be due to a syllabus change (where course information is updated) and as a result this may be temporarily unavailable or alternatively ther...

Fri, 16 Nov, 2018 at 10:20 AM